Politique de remboursement

We want you to feel confident shopping with Arirang Beauty. If something isn’t quite right, we’ll do our best to make it right—quickly and fairly.

If you have any questions, please contact us at hello@arirangbeauty.com

Return Eligibility

We accept returns within 30 days of delivery for unopened, unused products only.

To be eligible for a return:

  • Items must be unopened, unused, and in original packaging

  • Items must be in resalable condition (labels intact, seals unbroken)

  • A proof of purchase is required (order number / receipt)

Health & Safety Notice

For hygiene and safety reasons, opened or used products cannot be returned or exchanged. Cosmetics and skincare are personal-care items, and accepting opened products is a health and safety risk.

Non-Returnable Items

The following items are not eligible for return:

  • Opened, used, or tested products

  • Items with broken seals or missing original packaging

  • Final sale / clearance items (if marked as final sale)

  • Gift cards (if applicable)

  • Complimentary free gifts (if applicable)

Damaged, Incorrect, or Missing Items

If your order arrives damaged, leaking, or incorrect, please email hello@arirangbeauty.com within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item(s), packaging, and shipping box

We’ll review and arrange the best solution as quickly as possible.

How to Start a Return

  1. Email hello@arirangbeauty.com with:

    • Your order number

    • The item(s) you’d like to return

    • The reason for return

  2. If approved, we’ll provide return instructions.

  3. Pack the items securely and send them back as instructed.

Please do not send returns without contacting us first, as we may be unable to process them.

Return Shipping Costs

  • Return shipping costs are the customer’s responsibility, unless the item arrived damaged or we made an error (wrong item shipped).

  • Original shipping fees (if any) are non-refundable.

We recommend using a shipping method with tracking, as we’re not responsible for return packages lost in transit.

Refunds

Once we receive and inspect your return, we’ll process your refund.

  • Refunds are issued to the original payment method

  • Processing typically takes 3–5 business days after your return is approved and processed

  • Depending on your bank or card provider, it may take additional time for the refund to appear on your statement

If your return does not meet eligibility requirements (opened/used, damaged due to misuse, missing packaging, etc.), it may be declined or returned to you.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different product, please place a new order and return the eligible unopened item following the steps above.

Order Cancellations & Address Changes

If you need to cancel or update your shipping address, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.